Refund policy
Return & Exchange Policy
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
We also offer a 2-day exchange policy, which means you must contact us within 2 days of receiving your order if you wish to exchange the product for another size, colour, design, or eligible product.
Return Eligibility
To be eligible for a return or exchange:
- The product must be in the same condition in which you received it.
- The product must be unused, and unwashed.
- The product must be returned with its original tags and packaging.
- You must provide your order details or proof of purchase.
- The product should not have any stains, damage, odour, pet hair or signs of use.
Products that do not meet these conditions may not be accepted for return or exchange.
How to Request a Return or Exchange
To request a return or exchange, please contact us at mellowcovers.com@gmail.com within the applicable return or exchange period.
Please include your order number and details of the product you wish to return or exchange.
Please do not send any product back without contacting us first. Returns or exchanges sent without prior approval may not be accepted.
Return address and return instructions will be provided after your return or exchange request is approved.
Exchanges
Exchange requests must be made within 2 days of receiving the product.
You may request an exchange for an eligible product, subject to availability.
If the replacement product has a higher price, you may be required to pay the difference. If the replacement product has a lower price, the applicable difference may be refunded according to our refund process.
If the requested replacement is unavailable, we may offer an alternative product or process the request as a return, subject to the terms of this policy.
Returns
Return requests must be made within 7 days of receiving the product.
Once your return request is approved, we will provide instructions for returning the product.
The product must reach us in the eligible condition specified above. Once the returned product has been received and inspected, we will confirm whether the return has been approved.
Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs or videos showing the issue.
We will review the issue and, where applicable, arrange a replacement, exchange or refund.
Non-Returnable Products
Products that have been used, washed, altered, damaged, stained or otherwise not returned in their original condition may not be eligible for return or exchange.
Custom-made, personalized or specially manufactured products may not be eligible for return or exchange unless the product is defective, damaged or incorrectly supplied.
Sale or clearance products may be subject to separate return or exchange conditions.
Return Shipping Charges
Return or exchange shipping charges, where applicable, will be communicated to you when your request is approved.
If the return or exchange is due to a wrong, damaged or defective product received from us, we will review the issue and provide the applicable resolution.
For returns due to a change of mind, incorrect size selection or other customer-related reasons, applicable return shipping charges may be deducted from the refund.
Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
If approved, your refund will be issued in the form of a coupon code sent to your registered email address. You can apply this coupon code toward any future order on our store.
If you have any questions about using your refund coupon code, please contact us at mellowcovers.com@gmail.com
Contact Us
For any questions regarding returns, exchanges or refunds, please contact us at: